Appointments

Appointment Information

• Consultations are by appointment only.
• Non-urgent appointments can be requested online and by phone during opening hours.
• Urgent appointments should be requested by phone.
• For emergency issues please see HSE advice for other services outside of Mungret Medical Centre.
• Our administrative team may need to ask for further details at times around the booking of appointments in order to correctly triage appointment(s). Please inform them all of request(s) at time of booking your appointment.
• Calls can be recorded at times for quality improvement and staff training purposes.
• Appointments are for the named individual(s) only. Unfortunately we are unlikely to be able to accommodate adding on other individuals during consultations. If you require a consultation for more than one person, please indicate same before the consultation.
• We always endeavour to run to time and to have short waiting periods for our patients.
• Please arrive on time for your appointment. It may not be possible to facilitate late arrivals.  
• Generally, appointment reminder text messages will go out one day beforehand at 1pm. Appointments booked at shorter notice will not get a text message. If you have booked in advance and did not receive a text message, please ensure the mobile number is up to date with reception for the patient booked for the appointment.
• If you are unable to attend your appointment please cancel same, at least one full working day before your appointment. This allows us time to offer your appointment to another patient, as demand for the same can be high at times.

New Patients

New patients, both Medical Card (GMS) patients (Under 8, Doctor Visit Card, Medical Card, Over 70), and Private patients are welcome.

How We Contact Our Patients

Mungret Medical Centre uses a wide range of methods to contact our patients. These include text messages, emails, calls, and post. We ask that you please contact us immediately, if any of your contact details change so that we may reach you as needed. Communications can be either specific to individuals or may be generic in nature such as notifications of vaccine availability, or other similar activities. 

Results

For blood tests and similar preformed in Mungret Medical Centre, we endeavor to contact our patients generally within three weeks. This period is often shorter, but certain investigations can take longer, and review of results is also needed. This contact is usually by text message, but can include calls, and a request to attend for further appointment if necessary.

If you do not hear from us within three weeks please get in touch.

Practice Charter

In Mungret Medical Centre we believe that all patients have the right to expect that the health care they receive will consider their needs and will encourage them to take part in decisions about their health and wellbeing and provide them with the information and support to do so. Mungret Medical Centre’s practice charter further describes our beliefs.

Teaching Practice

Mungret Medical Centre is an University Teaching Practice affiliated with the School of Medicine at the University of Limerick and takes medical students, who are training to be doctors, from various stages of training in UL. Medical Students in UL are postgraduate students meaning they have already completed a primary degree(s) and their time with Mungret Medical Centre develops their clinical knowledge, skills and attitudes required to go on to become doctors. Additionally, Mungret Medical Centre is linked with post graduate training bodies also.

End of Year Account Statements

Mungret Medical Centre is not able to offer an end of year accounts service / statement. Please collect your receipts at time of payment.